At Chateau Mcely, the comfort, health, safety and security of our guests and colleagues is always our primary concern. Rest assured that we continuously maintain the highest level
of Fire, Life, Health, Safety & Security standards across all areas of our hotels at all times.
Should you wish to discuss these or any specific concerns you have prior to your arrival, we will be happy to explain you the rules regarding a safe – and therefore more enjoyable –
stay at Chateau Mcely.
You won't lose your reservation with us
If you need to cancel your reservation due to a COVID-19 pandemic,
we will not charge your paid deposit as a cancellation fee.
You can use it as a credit for services
or we will return you the entire deposit.
Rules of safe visit:
To visit the hotel Chateau Mcely, please follow the actual government restrictions. More information here.
To visit the Piano Nobile Restaurant, please follow the actual government restrictions. More information here.
To visit the MCELY BOUQUET SPA, please follow the actual government restrictions. More information here.
Rules of safe stay with us:
We clean the air in the hotel rooms, restaurant, spa areas, and all public areas of the chateau on a daily basis using an ozone machine, which eliminates over 99% of bacteria and viruses.
We have increased our regular anti-viral disinfection measures in all areas, including door handles, handrails, elevator buttons, telephones, surfaces that are frequently touched, etc.
We offer special MCELY BOUQUET hand sanitizer for guests in all areas of the hotel and as part of our standard toiletries in the bathrooms.
Prior to arrival, guests will be asked if they would like to discuss personal preferences on service levels and interaction with colleagues.
During check-in or before visit the Piano Nobile Restaurant, you will be asked to sign a registration form which includes a health declaration that you are not currently experiencing any symptoms of COVID-19 and also prove for one of the conditions (this does not apply to children under 12 years of age): vaccination (proven by a certificate), negative RT-PCR test (result no more than 72 hours ago), negative RAT test (result no more than 24 hours ago) or protection period after the disease (proven by a text message about a positive test from the testing point or a by a certificate).
Laundry, bedding and linens washed at sufficiently high temperatures to ensure sterilisation.